Terms and Conditions


General Terms and Conditions of Business

U-Reach GmbH
Kettenstraße 4
69190 Walldorf

- called [Shop] in the following -

  1. general/validity

    These General Terms and Conditions of Business form the basis of all deliveries and services provided by [Shop]. Any deviating and/or supplementary agreements require the express written consent of [Shop]. Consent by e-mail is sufficient.


  1. offer

    All offers made by www.shop-ureach.com on the www.shop-ureach.com website are non-binding and subject to confirmation. Small deviations and technical changes compared to our illustrations or descriptions are possible.

    The contract is concluded by completing the ordering process on the [Shop] website and confirmation of the order by [Shop] by e-mail or execution of the order by [Shop].


  1. prices and terms of payment

The prices on the internet pages of www.shop-ureach.com dargestellten at the time of the order apply. All prices quoted are net prices in euros plus the statutory value added tax of currently 19 percent.

Packaging and shipping costs will be charged separately.

[Shop] accepts all methods of payment offered on the internet site of www.adr-shop.com within the order process. The customer chooses his preferred payment method himself. Any additional costs (e.g. C.O.D. fee) arising from the payment method will also be charged separately.

A set-off of mutual claims is only possible with the express written consent of www.shop-ureach.com

  1. delivery, delivery times and shipping costs

The delivery of the goods to the customer is carried out by the third party suppliers (delivery services) specified during the ordering process. The customer chooses his preferred method of delivery himself. The shipping costs will be announced to the customer in the shopping cart before the ordering process is initiated.

Goods in stock will be dispatched within 24 hours after receipt of the order.

For goods not in stock, the delivery time can be up to four weeks after receipt of the order. For the delivery possibility www.shop-ureach.com is dependent on the punctual self-supply. If the delivery fails for reasons www.shop-ureach.com is not responsible for, www.shop-ureach.com can withdraw from the contract. www.shop-ureach.com is obliged to inform the customer in time. Any payments made will be refunded immediately. In this case the customer is not entitled to compensation.

Partial deliveries are permitted, unless the customer clearly has no interest in them or they are clearly not reasonable. In this case, the costs for transport and packaging will only be charged once.


  1. instruction about the right of exchange and return

All items purchased by private individuals from [Shop] can be returned within two weeks of receipt of the goods without giving reasons. The period begins at the earliest upon receipt of the goods and this instruction. To meet the deadline, it is sufficient to send the goods in time. For business customers we expressly exclude the right of return.

According to § 312d IV BGB, the right of return does not apply to unsealed audio, video or software data carriers or to the delivery of goods that have been produced according to customer specifications (e.g. made-to-measure clothing). Payments made by the contractual partner shall be made within 5 working days after receipt of the returned goods by bank transfer to an account in Germany to be named by the customer.

The return shipment must be made to the above-mentioned company address.

Up to a goods value of 40 euros, the return shipment is at the expense and risk of the customer. The return costs for orders of 40 euros or more shall be borne by [Shop]. The return shipment must be sufficiently stamped. The postage costs for the return shipment (based on the cheapest possible shipping method of Deutsche Post AG) will be refunded within 5 working days after receipt of the goods to an account in Germany to be named by the Customer. If [Shop] incurs additional costs due to insufficient postage on the return shipment, these costs will be offset against any payments made by the Customer.

[Shop] expressly reserves the right to claim compensation for damaged goods. If the Customer is responsible for deterioration, loss or other impossibility, he/she shall compensate for the reduction in value; §§ 351 and 353 BGB are not applicable.

The goods must be returned in the original packaging. If this is not possible, the customer must provide packaging that excludes damage to the goods. The customer shall be liable for damage to the goods caused by inadequate packaging.

Obvious defects (in particular damage, wrong deliveries or quantity discrepancies), transport damage or other defects must be reported to [Shop] in writing without delay, but no later than 14 calendar days after receipt of the goods. Notification by e-mail to shop@u-reach.eu is sufficient.

6th passage of the risk

The delivery of the goods is at the risk of the customer. The risk is transferred to the customer when the goods are handed over to the transport company. This also applies if [Shop] has assumed the transport costs. Complaints due to transport damage (e.g. damaged packaging upon receipt of the goods) must be made by the Customer directly to the transport company within the time periods provided for this purpose.


  1. warranty

[Shop] warrants that the goods sold are free from material and manufacturing defects at the time of the transfer of risk and that they have the contractually guaranteed properties. The statutory warranty period of two years from the date of invoice applies. The warranty does not extend to normal wear and tear or normal wear and tear.

Claims of the customer for damages, e.g. for non-performance, culpa in contrahendo, breach of contractual secondary obligations, consequential damages, damages in tort and other legal grounds are excluded. Exceptionally, [Shop] is liable in the absence of a warranted characteristic, in the event of intent or gross negligence. Claims under the Product Liability Act are not affected by this.

Should defects occur for which [Shop] is responsible, and should the goods be exchanged, [Shop] shall also be liable for any defects.


  1. reservation of title

All deliveries are subject to retention of title. The delivered goods remain the property of [Shop] until the purchase price has been paid in full.

  1. data storage/data protection

In accordance with §28 BDSG (Federal Data Protection Act), we would like to draw your attention to the fact that the data required in the course of business transactions is processed and stored by means of an EDP system in accordance with §33 BDSG. All personal data collected from the customer will be treated confidentially. The necessary data will be used exclusively within the framework of order processing (payment, dispatch), also in relation to third parties. At any time you can receive information about the data stored about you free of charge. To do so, send an e-mail to shop@u-reach. For data protection reasons, the e-mail can only be answered to the e-mail address stored with [Shop].


10th legal venue

The place of jurisdiction for all disputes arising in connection with the delivery transaction is the place of jurisdiction of [Shop], if agreed.

The registered office of [Shop] is agreed as the place of jurisdiction in the event that the contractual partner does not have a general place of jurisdiction in Germany or the contractual partner moves its place of residence abroad after conclusion of the contract or the place of residence of the contractual partner is unknown at the time of filing a suit.

With regard to all legal relationships arising from this contractual relationship, the contractual partners agree to the application of the law of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.


  1. imprint




U-Reach GmbH
Kettenstraße 4
69190 Walldorf

Telephone: +49 (0)6222-9388-23
Fax: +49 (0)6222-9388-50
CEO: Lars Christophersen
e-Mail: lars.christophersen@u-reach.eu
Note: Business with us is only concluded by a written order confirmation and only on the basis of our General Terms and Conditions! Oral collateral agreements must be made in writing. Products and specifications are subject to change at any time.



  1. additional provision

We reserve the right to adapt or change the general terms and conditions at any time if necessary. In the event that a provision of these general terms and conditions should be invalid, the validity of the other provisions shall not be affected. This applies in particular to the contract already concluded. The other provisions and in particular the contract shall not become void as a result of this and shall continue to be valid. The ineffective provision will then be replaced by another one that comes closest to the ineffective clause in terms of its economic purpose and intention. Subsidiary agreements and other deviations from the text of the contract or our AGBs always require the written form and its confirmation


Status 01/2005